Mindful is a best-in-class customer experience solution for the world’s biggest brands. For us, customer-centricity is key—so we bridge the gap between experiences, bringing customers the help they need at a time that’s best for them. Mindful adds emotional intelligence to every interaction by transitioning customers across channels like voice,digital, text, and in-person to provide a premier experience for customers, an empowered experience for agents, and peak efficiency for brands.Winning the customer journey is critical to a thriving brand, and Mindful bridges the gaps between disconnected experiences.- Digital dead ends are replaced by no-code call schedulers, carrying context over for the customer while creating predictable queue volume.- Traditional hold times are a thing of the past by providing premier callback in the IVR.- Customers expectations are managed with status updates and options to reconnect via SMS- Negative experiences are addressed before they snowball with real-time voice of customer feedback.The biggest Fortune 500 brands have been using Mindful to improve contact center metrics like AHT, ASA, Abandonment, and agent happiness. Satisfaction metrics like CSAT, NPS, CES are also improved thanks to seamless transitions and agent preparedness. It all comes together for the very best customer experience that drives revenue and loyalty.

Analytics

Call Center

Enterprise Software

Internet

Messaging & Communication

Software

Support Services

Telecommunications

Mindful

Mindful's headquarters in Akron, OH, United States

The Brentwood office focuses on strategic product marketing and brand development for regional market growth.

brentwood

This department focuses on automating and improving the development, deployment, and management processes for software applications.

DevOps Engineering

This department focuses on high-level strategic planning and management across various organizational functions, including finance, information technology, customer relations, and corporate development.

Executive Leadership

This department focuses on the development and implementation of software solutions while providing technical support for sales activities.

Engineering and Sales

This department focuses on developing and managing partnerships and software solutions for the public sector.

Strategic Services

This department focuses on designing, implementing, and managing telecommunications systems and infrastructure.

Telecommunications Engineering

This department focuses on providing technical assistance and support to clients, ensuring their needs are met effectively.

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Other teams

Executive Leadership

Engineering and Sales

Strategic Services

Telecommunications Engineering

Client Support