John Raphael currently serves as the Head of Global Service Delivery at Mindgate Solutions, overseeing a cross-functional team focused on delivering high-quality services for corporate collection and payment applications. With extensive experience in service delivery management from previous roles at Azentio Software and Deutsche Bank, John has excelled in managing stakeholder relationships, service level agreements, and strategic initiatives. Notable past positions include Assistant Vice President at Deutsche Bank, where responsibilities spanned application support and project management, and Senior Analyst at Accenture, providing technical expertise for North American clients. John's academic credentials include an MBA in Systems from Alagappa University and a Bachelor's degree in Mathematics from the University of Madras.
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