Vincent Collins

Vincent Collins has extensive experience in IT support and customer service. At Freddie Mac, Vincent served as a Service Desk Analyst, troubleshooting computer-related issues for approximately 8,000 employees. Vincent's role at Jimmy Johns involved preparing sandwiches promptly and managing customer interactions to enhance service quality. As an Application Support Analyst at Fannie Mae and a Helpdesk Analyst at Abt Srbi, Vincent resolved numerous technical issues, assisted with onboarding, and provided training on software use. Currently, Vincent works as a Consultant at MindPoint Group, leveraging a strong background in IT support and customer service to deliver effective solutions.