Minerva CQ
Don M. is currently serving as the Vice President of Strategic Accounts at Minerva CQ, a collaborative intelligence platform that enhances agent and customer experiences. Prior to this role, Don held positions such as Director of Corporate Relationships at FinLync, where the focus was on bringing harmony and transparency to corporate finance and treasury. With a background in financial automation and B2B payments software at Serrala and experience in selling analytics solutions to healthcare and life sciences companies at SAS, Don brings a wealth of expertise to their current role. Don holds an MBA from the University of Phoenix and a BBA from California State University, Fullerton.
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Minerva CQ
Minerva CQ, a leader in real-time collaborative intelligence for the enterprise, is an AI platform that enables today’s workforce to effortlessly blend with AI during voice and digital conversations to improve agent and customer experiences. In the contact center, the Minerva CQ platform provides real-time agent guidance, automated QA and trainingsuggestions, and business intelligence. In the broader enterprise, Minerva CQ augments agents supporting field technicians with knowledge surfacing so they can tackle complex issues, repairs, and logistics.