Minerva CQ
Tyler Westerhoff worked as a Site Reliability Engineer at Minerva CQ starting in July 2022. Before that, they were a Business Analyst at Uniphore from January 2020 to February 2022. Prior to that, Tyler was a Workforce Management Intern at Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas from June 2019 to August 2019. Tyler also had an internship as an Intern at Duke University School of Medicine from June 2017 to August 2017.
Tyler Westerhoff attended Southern Methodist University from 2016 to 2020. During this time, they pursued a Bachelor of Science degree in Mathematics and a Bachelor of Science degree in Management Science.
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Minerva CQ
Minerva CQ, a leader in real-time collaborative intelligence for the enterprise, is an AI platform that enables today’s workforce to effortlessly blend with AI during voice and digital conversations to improve agent and customer experiences. In the contact center, the Minerva CQ platform provides real-time agent guidance, automated QA and trainingsuggestions, and business intelligence. In the broader enterprise, Minerva CQ augments agents supporting field technicians with knowledge surfacing so they can tackle complex issues, repairs, and logistics.