André Pinto

André Pinto has extensive work experience in various roles and companies. André started their career as a Technical Sales at WORTEN from October 2010 to August 2013. André then joined Softinsa as an IT Technician, where they worked from December 2013 to April 2017. During their time at Softinsa, they also served as the Helpdesk Technician and took on the additional responsibility of being the End User Service Team Leader at Lusitania, Companhia de Seguros. In this role, they managed tickets, provided first and second-line support, and utilized various technologies such as Windows XP, 7 & 8, Citrix Receiver, Dameware, BeAnywhere, Active Directory, Outlook, and Lync.

After Softinsa, André joined OutSystems in May 2017 as an Associate Digital Success Specialist. André later became a Senior Digital Success Specialist from March 2020 to January 2021, and finally served as a Digital Success Process & Quality Specialist from January 2021 to April 2022. In these roles, they focused on digital success processes and quality, showcasing their expertise and skills in ensuring customer success and satisfaction.

André'smost recent work experience is with Miniclip, where they joined in March 2022 as an Operations Specialist. Overall, André Pinto has demonstrated strong technical skills, customer support abilities, and a successful track record in various positions throughout their career.

André Pinto obtained a Licentiate degree in Tecnologias da Informação e da Comunicação from the Instituto Politécnico de Tomar. André attended the institute from 2014 to 2019. Prior to that, they attended the Escola Secundária de Coruche from 2004 to 2007, where they earned a Técnico Superior de Informática degree in Information Technology.

In addition to their formal education, André Pinto has obtained several certifications. André became a Certified Scrum Product Owner (CSPO) through the Scrum Alliance in June 2022. In October 2019, they received a certification in Daily Kaizen from the Kaizen Institute, Ltd. André also holds an Outsystems Professional Support Engineer certification from OutSystems, which they obtained in April 2018. Furthermore, they obtained an ITIL V3 Certification from INSA in July 2015. Lastly, they have a CAP - Formação de Formadores certification, although the specific institution and the month and year of obtaining this certification are not provided.