Danilo Benevides is a skilled Supervisor of IT with over 11 years of experience in technology and advanced technical support. Currently serving as a Supervisor de TI at Minsait, they manage incidents and user requests through ITSM tools like Microsoft Dynamics and Service Now, while also focusing on team performance and improvement projects. In addition to their IT expertise, Danilo is a Professor of Music at Bluesound, teaching various instruments and musical writing. They hold a degree in Music Teacher Education from Instituto Federal Fluminense, where they also studied Information Technology.
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