Iván Guil Gorostidi is the Director of Operations at Minsait, where they have been leading high-performance teams in the BPO sector since 2025. Previously, Iván held various roles, including Analyst of Risks at Banesto and BMW Financial Services, and Operations Manager at Indra, accumulating over 18 years of experience in risk analysis and operational management. Iván has expertise in service outsourcing, process improvement, and digital transformation, with a strong focus on operational efficiency and enhancing customer experience. They are pursuing a Licenciado in Ciencias Económicas y Empresariales from Universidad Complutense de Madrid, an MBA from Universidad Camilo José Cela, and a postgraduate specialist degree from Universidad Politécnica de Madrid.
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