Lucas Silva

Lucas Silva is a seasoned professional in Information Technology, specializing in Process Management, IT Governance, and Quality Assurance. Currently serving as a Process Consultant at Minsait, they previously worked as an ITIL Consultant at Certsys, where they focused on the design and implementation of ITIL 4 processes. Lucas holds a degree in Information Technology from Estácio/FNC and a postgraduate degree in Information Security from UNINOVE. With extensive certifications, including ITIL® 4 Managing Professional and various ISO audits, they are dedicated to enhancing organizational processes and training teams in best practices.