Rafael Thiago

Rafael Thiago possesses extensive experience in the IT and telecommunications sectors, having held various technical and managerial roles since 2007. Notable positions include Assistente de TI at Embraer, where Rafael focused on IT infrastructure and support, and Analista de Suporte Técnico at Sumicity, involving advanced network monitoring and troubleshooting. Additional experience includes on-site technical support at Orange Business Services and second-level field service support at Minsait, specifically in critical oil and gas environments. Rafael also served as a Supervisor de Atendimento ao Cliente at Atento, managing a team and improving performance metrics. Educational qualifications include a degree in Segurança da Informação from Universidade Paulista and a Tecnologo in Banco de Dados from Faculdade de Tecnologia de São Paulo.