Jana H. has a diverse background in customer service, product management, and education, currently serving as an Associate Product Manager at Mintel since February 2021. In this role, Jana has made significant contributions to client experience by pioneering customer education, shaping the Help Center's roadmap, and establishing best practices for support content. Prior experience includes a role as a CS Senior Guest Specialist at Booking.com, where Jana enhanced business performance through coaching and managing escalations. Jana's early career involved civil service and administrative roles, complemented by an LL.M. in International Law and Legal Studies from The Berlin School of Economics and Law and a Bachelor's in Public and European Law. Notable achievements include writing over 100 help articles, launching a live chat feature at Mintel, and being nominated as an MVP for the company.
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