John Arana

John Arana possesses extensive experience in technical support and IT service roles. Starting as an Infantry Soldier in the Australian Army, John transitioned to various IT positions in renowned organizations, including Acer, where responsibilities encompassed 1st Level Technical Support and Customer Service. John's expertise includes field engineering, IT helpdesk analysis, and desktop support, with a significant tenure at MinterEllison. Academic qualifications include an HSC and degrees in Network Engineering and Bachelor of Information Technology and Communication from Illawarra Senior College and the University of Wollongong. Throughout the career, John has demonstrated strong problem-solving skills, customer service orientation, and the ability to collaborate with teams effectively.