Robert H.

Robert H. is an experienced professional specializing in customer experience operations and technical resolution management. Currently serving as a Senior Customer Experience Operations Architect at Miovision since May 2022, Robert previously held several significant roles, including Level 3 Manager at OpenText, where responsibilities involved managing technical support and partnering with development teams. Robert's extensive background at BlackBerry spanned over a decade, where roles included Enterprise Business Continuity Program Manager and Project Manager, driving operational resiliency and product strategy initiatives. Prior experience includes project management and team leadership positions at Dell and Convergys, focusing on capacity planning, cost-reduction strategies, and service delivery improvements across various sectors.