Jesse P. is a Technical Escalations Engineer L4 at Mirantis, responsible for the site reliability of Mirantis Cloud Platform and Mirantis Openstack on Kubernetes customers. Key achievements include developing Service Level Objective calculations using Prometheus for cloud performance metrics. Jesse's previous roles at Mirantis included Technical Escalations Engineer L3, where responsibilities encompassed escalated case resolution and collaboration with product teams, and Cloud Operations Engineer L2, providing enterprise support. Earlier experience includes a Site Reliability Engineer position at BigCommerce, Platform Engineer at IPsoft, Security Administrator and QA agent at HostGator, Customer Service Adviser at Allied Lube LLC, and English Teacher at Swaton Language School for Kids. Jesse holds a BS in Political Science from Howard Payne University.
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