Erwin Perez is a Senior Technical Support Engineer and Global Designated Support Engineer at NICE, specializing in Contact Center as a Service (CCaaS). They have a robust background in technical support, with experience in evaluating, troubleshooting, and swiftly resolving complex issues across various customer environments. Previously, Erwin worked at Five9 in multiple technical support roles, where they honed their skills in case management, stakeholder collaboration, and customer satisfaction. They hold an Associate's degree in Information Technology from STI College Cabanatuan.
Location
Central Luzon, Philippines
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