Felipe Araujo is a Senior Genesys Cloud CX Consultant at Miratech since 2025, specializing in customized architect flows and integrations using Genesys API. With over a decade of experience in IVR technology development, Felipe has held various roles, including Senior Analyst at Vivo (Telefônica Brasil) and Analyst at GLOBAL HITSS and DDS Telecomunicações Ltda. Felipe's expertise encompasses a wide range of certifications in Genesys Cloud, including professional and architect levels. Felipe earned a degree from Anhanguera Educacional between 2012 and 2015.
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