Kevin Brown is an AI expert specializing in Contact Center technology and speech recognition, currently serving as an Enterprise Architect at Miratech. With decades of experience in customer experience solutions, they have held notable roles including Senior Voice Engineer at Wells Fargo and Managing Director at VoxPeritus, where they led initiatives to improve customer interaction across various channels. Kevin has contributed to significant projects at large organizations such as Banner Health and HP, and is also a columnist for Speech Technology Magazine. They are pursuing an MBA from Arizona State University and hold a Bachelor of Science in Environmental Studies from Western Michigan University.
This person is not in the org chart
This person is not in any teams
This person is not in any offices