Michael Burrows, MBA, is an experienced leader in the technology and contact center domains, currently serving as the CX Solutions Director at Miratech since July 2022. Previously, Michael held the position of Solutions Consultant Director at Avaya, where strategic cloud migration for financial and insurance clients was a core focus. Michael's extensive background includes roles such as Vice President of Technology for Wells Fargo, managing enterprise contact center operations, and overseeing technical aspects of contact services. Earlier positions at Bank of America and Portfolio Recovery Associates involved managing IT teams and optimizing call center technologies. Michael's academic achievements include a Master of Business Administration from Liberty University and a Bachelor of Science in Computer Science from Commonwealth University-Bloomsburg.
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