Suja Mohd is a highly motivated and analytical IT professional with 15 years of experience in CCaaS and contact center infrastructure management. They have held various roles, including UCCE Consultant at Bed Bath & Beyond, Contact Centre Application Analyst at SOFTEL Communications Inc., and Contact Center Lead Engineer at TD. Currently, Suja is the CCaaS Contact Center Infrastructure and Application Development Lead at Miratech and pursuing a degree in Electrical Engineering at Ryerson University. Suja has a proven track record of enhancing call center productivity through innovative strategies and effective team leadership.
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