Richard Li

Richard Li is a seasoned professional with extensive experience in customer success and revenue management, currently serving as Senior Renewals Manager at Miro, where notable achievements include retaining $16.5 million in revenue and closing 112 multi-year renewals from 2022 to 2023. Prior roles include Renewals Manager and Specialist at ServiceTitan, where Richard managed a book of 70 accounts and achieved a 5/5 CSAT score. Richard also co-led the Titan Pride Alliance ERG and held various positions at Fuel Cycle, showcasing a strong track record in client retention, upselling, and project management across multiple industries. A graduate of the University of Southern California with dual degrees in Public Relations and Business Administration, Richard's diverse background includes internships in public relations, digital marketing, and advertising.