Misr Technology Services (MTS) has been established as an Egyptian joint stock company. The shareholders’ structure consists of the “Ministry of Finance”, the Egyptian Company for the Management of Financial Facilities “eFinance”, the “National Investment Bank”, the “Egyptian Company for Investment Projects”, and “Amiral Management Corporation”. MTS is the technical arm of the Ministry of Finance in the field of customs and its relationship with taxes.

Misr Technology Services (MTS) was awarded a contract with the Ministry of Finance to “enhance the current trade across borders system in Egypt using “Single Window” concept”. The project was code named “NAFEZA”.
NAFEZA System is a platform upon which an integrated set of business applications operates to automate & orchestrate import/export/transit cargo clearance activities from cargo arrival to cargo clearance using a “Single Window” concept. With the project extension to implement “Advance Cargo Information“ concept to control the importation process prior to loading shipments from the countries of export, NAFEZA System currently controls the importation process end-to-end.

In this regard, NAFEZA System represents the single point facility for Egyptian importers, exporters, brokers, shipping lines, and freight forwarders (Trade Community) to submit electronic data/documents and/or lodge data to Customs remotely in a secure manner. It also represents the only façade for communication between the Trade Community and the designated government authorities operating inside and/or outside the port (Government). This is achieved using online services on NAFEZA portal. Furthermore, NAFEZA provides customers services through a network of Logistic Services Centers which MTS established at the ports. 

Government

Logistics & Supply Chain

Misr Technology Services

Misr Technology Services' headquarters in Cairo, Egypt

This department oversees the development and maintenance of software applications and systems.

Software Development

This department oversees and optimizes operational processes to ensure efficiency and effectiveness in service delivery.

Operations Management

This department handles customer inquiries, support, and service to ensure a positive experience for clients.

Customer Service

This department provides support, development, and integration for business applications to enhance operational efficiency.

Business Application Services

This department provides technical assistance and support for IT systems and services, ensuring effective resolution of user inquiries and issues.

IT Support Services

This department manages and optimizes the flow of goods and services, ensuring efficient logistics operations and customer service.

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Other teams

Operations Management

Customer Service

Business Application Services

IT Support Services

Logistics Department