Taylor Brbot is a CX and Business Projects Manager at Miss Amara, where they are responsible for enhancing customer satisfaction and overseeing key business initiatives. They have been recognized as the 2025 CSIA CXM of the Year and the 2025 Customer Experience Award winner at the Australian Retail Innovators™. Prior to their current role, Taylor served as a Customer Experience Manager and Team Lead at Koala, contributing to customer-led transformations in retail. They co-founded Cat Harness Australia, supporting feline safety, and have experience as an Interior Designer with a Diploma in Interior Design and Decoration from Open Colleges and a Bachelor's Degree in Spatial and Graphic Design from UNSW Australia.
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