Stefano Galasso is an experienced professional in technical support and client relations, currently serving as Lead, Product Support at Reachdesk since January 2021, where remarkable achievements include consistent client satisfaction of over 95% and recognition as Employee of the Month. Responsibilities encompass troubleshooting technical issues, liaising between customers and product teams, and enhancing help documentation. Prior roles include serving as Business Partner Specialist at Booking.com, with a similar focus on technical problem-solving and maintaining high client satisfaction, and as Director of Communications for Advocates for Human Dignity, where significant growth in social media and website metrics was achieved. Stefano has contributed to humanitarian efforts through mapping initiatives with Humanitarian OpenStreetMap Team since April 2015. Educational credentials include a Master of Arts in International Liaison and Communication from the University of Westminster, along with degrees in Political Science from Università degli Studi di Napoli Federico II, and certifications in Digital Marketing and Human Resource Management.
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