Joel Suarez is a Principal Solutions Architect at Mission, specializing in transforming contact centers with AI-driven cloud technologies. Previously, they served as a Principal CX Architect, leading digital transformation initiatives and guiding clients through strategic AI-for-CX roadmaps. With experience as an Executive Sales Director at Five9 and extensive roles at CDW and Computacenter, Joel has a strong background in designing collaboration and contact center solutions. They also taught as an Adjunct Faculty member at DeVry University, where they prepared students for careers in tech-driven industries. Joel holds a Master of Business Administration from Nova Southeastern University.
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