Mary Koster is a seasoned professional in customer engagement and technical account management, currently serving as Director of Customer Engagement at Mission Cloud since June 2021. In this role, Mary leads the Customer Engagement strategy and service implementation, driving revenue growth and operational excellence while ensuring high-quality support for customers. Previous experience at Ntirety includes roles such as Technical Account Manager and Engagement Manager, where responsibilities encompassed customer relationships and implementation of technical solutions. Additionally, Mary has held various positions such as Cloud Analyst and Systems Administrator across different organizations, accumulating broad expertise in cloud services, infrastructure optimization, and team leadership. Mary holds degrees from the University of Southern Indiana and Indiana University Southeast.
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