Thomas Ross is an experienced technology professional with a strong background in customer experience, solutions engineering, and technical support. Currently serving as a Senior Technical Product Manager at Mitek Systems, Thomas previously held key leadership roles at GBG Plc, where responsibilities included overseeing the post-sales customer journey and driving revenue through innovative professional services. Thomas's earlier experience at Kaspersky involved managing consumer services and implementing automation for sales operations, as well as providing technical support for corporate clients. Additional foundational experience at NeuroMetrix included managing IT infrastructure and ensuring operational efficiency within a medical device company. Thomas is self-taught and specializes in transforming technical processes to enhance customer satisfaction and operational effectiveness.
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