Samuel Lee

Samuel Lee is an accomplished professional with extensive experience in customer success and support across multiple industries, particularly in SaaS and technology. Currently serving as the Head of Customer Success at Miter, Samuel leads initiatives for an all-in-one Payroll, HR, and compliance platform tailored for the construction sector. Prior to Miter, Samuel held the position of Head of Customer Success & Support at Workstream, where operational improvements resulted in a notable increase in Net Revenue Retention and a high customer satisfaction score. Samuel's leadership at Motive was crucial for scaling customer success and support teams during significant revenue growth, while previous roles at Qualia, FiveStars, BrightEdge, Marin Software, Lattice Media Group, Bazaar Advertising, and Hotwire contributed to a robust foundation in client services and marketing. Samuel Lee holds a Bachelor's degree from the University of California, Berkeley.