Anfal Ali

Anfal Ali possesses a diverse background in customer service and healthcare, with experience as an Outbound Customer Service Advisor at Sitel, where management of over 100 accounts daily and problem-solving in Covid-related matters were key responsibilities. Subsequent roles include serving as a Customer Service Agent for Birmingham City Council, where collaboration and database management were emphasized, and assisting as a Remote HR Assistant at HR Umbrella, focusing on administrative support and employee records. Currently, Anfal is a Planner at Mitie, ensuring job-related data is accurately recorded and liaising with professionals in the field. Previous experience as a Mental Health Worker at Cygnet Health Care involved supporting patient development and collaboration on treatment plans. Anfal holds a Bachelor of Science in Biomedical Sciences from the University of Wolverhampton and a certificate in Full Stack Development from the University of Birmingham.