JT

James Thomas

Operations Director - Amazon

James Thomas is an experienced operations leader with a strong background in facilities management, currently serving as the Operations Director for Amazon at Mitie since June 2018. Responsibilities include overseeing the delivery of janitorial, technical, landscaping, and winter services across a national portfolio, leading a dedicated team of 1,150 staff, and implementing innovative, data-driven approaches. Previous roles include Head of Operations for Amazon, various strategic account director positions overseeing high-profile contracts such as Test & Trace and Project Echo, and managerial roles in facilities and compliance. James holds multiple degrees in Facilities Management from Sheffield Hallam University and possesses a diverse skill set in compliance, project management, and client relations.

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