Kelly S. is currently the Head of Application Support & Systems Data Governance at Mitie UK Ltd, where they lead the strategic delivery of application support and data governance across critical platforms. With a strong focus on operational excellence and compliance, Kelly drives initiatives to enhance data integrity and system performance, ensuring alignment with business objectives. They have previously served as the National Operations Centre Performance Manager at Integral UK Ltd, and as a Customer Contact Centre Team Leader at Ecotricity, where they contributed to customer satisfaction improvements and quality management processes. Kelly holds a Level 7 Chartered Management Institute qualification and a Level 5 Diploma in Leadership, Management & Operations, both with distinctions.
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