Les Pocock

Les Pocock is an experienced professional with a strong background in quality management and customer service across various industries. Currently serving as the Head of Quality & Performance Manager for BBC at Mitie since December 2021, Les has previously held the position of Head of Technical Services Compliance. At Interserve, from December 2021 to August 2023, Les worked as the Customer Operations Service Delivery Manager. Prior roles include Head of Customer Services for Commercial and Insurance Services at Saint-Gobain Sekurit and various leadership positions at TUI, including Head of Airport Operations and Senior Service & Compliance Manager. Les's career began at Fosse Healthcare Limited as a Business Manager. Education was completed at North Warwickshire & Hinckley College.