Louise Smith has extensive experience in team leadership and operational management across various sectors. Starting as a Customer Service Team Leader at ITC Legal Services, Louise advanced to roles such as Field Support Team Leader and subsequently Field Scheduling and Support Team Leader at Arqiva, where crucial project development and resource management skills were honed. With earlier positions at Vodafone as a Collections Team Coach and Manager, Louise's career progressed to significant roles in performance management at Mitie and ISS Facility Services UK, currently serving as Head of Performance and Systems. Additionally, experience as a Service Operations Manager at Interserve involved overseeing a scheduling team to meet strict service level agreements, highlighting a strong commitment to customer satisfaction.
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