Dorathy Ramirez

Dorathy Ramirez is an accomplished Customer Success Manager at Mitratech since May 2023, overseeing operations and renewals for a portfolio of 90 accounts valued at $5.8 million. Previously, as People Operations Manager at Doorstead from April 2021 to March 2023, Dorathy integrated 145 individuals into the global team while enhancing employee benefits. Dorathy also served as a Startup Consultant at Zirtual from July 2016 to April 2021, where a structured onboarding process led to high client satisfaction. Starting at Centex Global Communications in July 2008, Dorathy progressed from Customer Service Representative, managing customer inquiries and financial responsibilities, to Supervisor, where training and team leadership contributed to operational success. Dorathy holds a Bachelor of Applied Science in Criminal Justice from Texas State University and an Associate of Science in Criminal Justice-Law Enforcement from Austin Community College.