Thomas Hoffman is a Technical Support Manager at Mitratech, where they are responsible for solving customer issues and training new support team members. Previously, Thomas worked at Prevalent, serving in various technical support roles, including Support Team Manager and Senior Technical Support Specialist. Before that, they gained experience as a Manufacturing Engineer at NIKSUN and a Cisco Networking Tutor at DeVry University, from which they graduated with a Bachelor’s Degree in Computer Systems Networking and Telecommunications. Thomas also has a solid background in customer service and technical support, demonstrated through their early role as a Deli Clerk at Stop & Shop.
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