Emily S. is a skilled professional with extensive experience in product support and operations. Currently serving as Product Support Lead at Mixcloud since March 2023, Emily previously held roles at UserTesting as a Senior Product Support Specialist and Panel Support Specialist, where responsibilities included helpdesk support and troubleshooting via Zendesk. Prior experience includes an Operations Associate position at Elder HQ, focusing on recruitment and onboarding of carers, and various roles at LUSH, including Trainee Manager, where significant achievements included improving mystery shopper ratings and increasing sales profitability. Emily holds a Professional Diploma in UX Design and a BA (Hons) in Journalism, complemented by an International Baccalaureate.
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