Marissa M.

Operations Team Leader / Team Manager - Client Care at Mixtiles

Marissa M.'s work experience includes various roles in different industries.

From 2019 to present, Marissa has been working at Mixtiles as an Operations Team Leader/Team Manager in Client Care. Their responsibilities include leading and managing a team, monitoring KPIs, providing coaching and feedback, and collaborating with other managers and departments.

Prior to their role at Mixtiles, Marissa worked as a Customer Service Specialist from 2019 to 2020.

From 2012 to 2021, Marissa worked as a Nanny at Nannies on Call, providing childcare services.

Marissa has also worked as an English Teacher at Landi English and VIPKID from 2018 to 2020, teaching English to students.

In 2016, Marissa gained experience as a Communications Operator at the Toronto Police Service, where they received and responded to emergency and non-emergency calls.

From 2015 to 2016, Marissa was an Academy Director at Sutherland Models - Kamera Kids Division. Their responsibilities included conducting interviews, making talent decisions, hiring staff, and managing classes and workshops.

Marissa also has experience as a business owner at Freetown Management from 2014 to 2016.

Additionally, Marissa worked as a Nanny for a private employer from 2013 to 2016.

Finally, Marissa had research support roles at the University Health Network from 2014 to 2015.

Overall, Marissa has a diverse background in customer service, teaching, childcare, communications, and research support.

Marissa M. completed their Bachelor of Arts degree in Psychology from Crandall University in the years 2008 to 2012. Prior to that, they attended the University of New Brunswick in Saint John from 2007 to 2008, where they pursued a Bachelor of Science degree in Biology, General. Marissa also attended Saint John High School but did not obtain any degree or field of study during their time there. In September 2019, they obtained a certification in Teaching English as a Foreign Language (TEFL) from the International Open Academy.

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Previous companies

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Timeline

  • Operations Team Leader / Team Manager - Client Care

    August, 2020 - present

  • Customer Service Specialist

    October, 2019

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