Jack Laude is an experienced professional in customer experience and fraud operations with a diverse background spanning multiple roles and companies. Currently serving as the CX Lead at MKTGWEBOPS since September 2025 and as a Senior Analyst for Customer Experience Insights at the Federal Home Loan Bank of Chicago, Jack leads CX strategy and insights initiatives that drive organizational growth. Previously, Jack worked at Sorenson Communications as a Customer Journey Specialist, developing cross-channel customer experiences, and held various positions at Bread Financial, including Manager of Fraud Operations and Fraud Triage Supervisor. Jack’s career began as a Universal Banker II at Washington Trust Bank, complemented by a Bachelor's degree from the University of Phoenix.
This person is not in the org chart
This person is not in any teams
This person is not in any offices