Vanessa Hoffmann currently serves as the Manager of Guest Services at Major League Baseball, a position held since October 2023. Prior to this role, Vanessa was instrumental in enhancing service excellence as part of the Service & Engagement team with the Toronto Blue Jays from May 2012 to October 2023. Vanessa's extensive experience spans various roles in sports and entertainment, including Fan Services and Event Services, where responsibilities included managing part-time staff, recruitment campaigns, and service training programs. Vanessa’s background also includes event planning and alumni communication at the University of Toronto, marketing internships at Sony Music Entertainment, and engagement with Live Nation. Academically, Vanessa holds a Master's degree in Sports Administration from Wayne State University and multiple credentials in User Experience design and Event Management from various institutions.
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