Robert Herring is an experienced professional in service management and governance, currently serving as Manager of Service Management and Governance at MMG Limited since November 2010, where responsibilities include overseeing service management processes and governance of IT vendors. Prior to this role, Herring held various positions at NAB from January 2002 to September 2010, including Service Management Consultant, Manager of Capability Services, Manager of Service Level & Availability Management, and Manager of IT Change Management, where contributions spanned from BMC Remedy Implementation to leading teams for successful production changes. Herring holds a Bachelor of Science in Computer Studies from the University of Auckland and several certifications in IT service management, including ISO/IEC 20000 Foundation and ITIL.
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