Rob Hulette

Rob Hulette has a diverse work experience spanning various industries. Rob currently holds the role of Director of Support, IT, and Integrations at MobileCause since February 2019. In this position, they are responsible for overseeing the support, IT, and integration functions.

In 2021, Rob briefly worked as the Director of worldwide support at Community Brands, starting in September and ending in the same month.

From 2011 to 2018, Rob worked at Serena Software, where they held multiple roles. As a Technical Support Team Manager, they managed a team of technical customer support representatives and played a key role in shaping the strategic direction of the customer support organization. Rob improved customer satisfaction scores, trained employees, and filled gaps in expertise. Rob also served as a Backline Technical Support Engineer, handling escalated cases, bug replication and entry, and managing high-priority issues. Additionally, they worked as a Technical Support Representative, responsible for customer service case management, technical support, and knowledge base article creation.

Prior to Serena Software, Rob worked at RadioShack as a District Technical Specialist from 2005 to 2011. Rob attended conferences, provided training to teams, and offered technical troubleshooting and sales support in areas such as home and small office networks, router and switch configuration.

Rob'searlier work experience includes a role as a Licensed Insurance Agent at United American Insurance Company from 2004 to 2005. In this position, they sold life and health insurance, prospecting, evaluating client needs, and matching them with suitable products.

Rob Hulette's education history includes a professional certificate in management, Critical Management Skills, and Foundations of Management from the University of Notre Dame - Mendoza College of Business. Additionally, they attended Video Symphony and City College of San Francisco, although the degree and field of study for these institutions are unspecified.

In terms of additional certifications, Rob Hulette obtained a Ruby certification from SoloLearn in May 2020, and a Java certification in January 2019. Rob also completed courses in CSS, HTML, How to Use SMART Goals, Introduction to Project Management, Javascript, Jquery, Mentor for Impact, and Stanford University: What Great Leaders Do, although the dates of completion for these courses are not specified. Furthermore, Rob obtained certifications in Critical Management Skills, Foundations of Management, and a Professional Certificate in Management from the University of Notre Dame - Mendoza College of Business, but the specific dates of these certifications are not provided.