Chen Shalev is a seasoned professional with extensive experience in technical support, DevOps, and project management. Currently serving as the DevOps Support Leader at Mobileye since October 2023, Chen leads the CI support team, establishing KPIs and resolving complex CI/CD user issues. Previously, as the Technical Solutions Team Lead at OpenWeb, Chen expertly handled technical escalations while implementing cost-saving measures that halved expenses. Chen demonstrated exceptional problem-solving skills at Ex Libris, achieving an 89% reduction in support backlog, and earned accolades in earlier roles for data analysis and customer success management. A graduate of the Jerusalem College of Engineering with a B.Sc in Industrial Engineering and Management, Chen specializes in Information Systems.
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