Ayman Alam has extensive experience in customer-focused roles within the telecommunications sector, currently serving as Principal Officer for the System Management Center and Internal Control at Mobily since 2007. Alam excels in leading teams to enhance customer experiences and streamline processes, having previously held roles in Operations Assurance, where contributions improved warehouse item availability by 30%, and in various contact center positions that focused on operational effectiveness and customer needs. Prior to Mobily, Alam gained experience as an Administrative Assistant at Arrow Food Group and as a Call Center Representative and Data Entry Clerk in earlier roles. Educational qualifications include a Bachelor of Business Administration in Public Administration from Taibah University and a Diploma in Communications Technology from the College of Telecom & Electronics.
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