Mark Walker

Mark Walker is an accomplished professional with extensive experience in income maximization and customer account management within the housing sector. Currently serving as Income Maximisation Director at Mobysoft Ltd, Mark supports over 170 housing associations and local authorities by leveraging data analytics to enhance tenancy sustainment and minimize debt. Prior experience includes notable leadership roles at Optivo, where responsibilities encompassed overseeing a substantial rent roll and service charge budget, managing teams across lettings and income collection, and implementing strategic planning for welfare challenges. Mark previously held leadership positions at AmicusHorizon Ltd, where innovative teams were established for income management and customer experience. Career beginnings at AvenueLettings involved managing income recovery and customer contact operations, establishing a strong foundation in the housing sector.