Alan Rocker is a seasoned professional with extensive experience in customer success and support roles within the technology and gaming industries. Currently serving as a Senior Customer Success Manager at Mode Mobile since July 2023, Alan focuses on aligning customer success strategies with company objectives to enhance user satisfaction and build long-term stakeholder relationships. Previously, Alan held various positions at Epic Games from February 2018 to May 2023, including Product Support Generalist and Escalations Specialist, where responsibilities encompassed resolving player issues, managing support queues, and conducting root-cause analysis. Alan's career also includes roles at Storr Office Environments and Citrix, showcasing a diverse background in sales and customer service. Alan is an alumnus of Wake Technical Community College and Cary High School.
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