Joyce L L.

Joyce L L. is a seasoned professional in Customer Success with extensive experience in managing client relationships and renewal processes across multiple organizations. Currently serving as the Director of Customer Success at Model N since March 2020, Joyce oversees the renewal process and collaborates with Customer Success Managers to ensure timely closures and strategic pricing. Prior roles include Renewals Consultant and Customer Success Manager at Aptology, where responsibilities included onboarding and training clients, and Senior Customer Success Analyst at Plex Systems, Inc., focusing on revenue-driving processes. Earlier career achievements include managing partner relationships and client expectations at Aptean and Consona Corporation, as well as technical consulting at DPS, Inc. Joyce holds a Bachelor of Science in Marketing from Ball State University - Miller College of Business.