Swapna Mandala is an experienced Principal Technical Engineer currently working as a Technical Account Manager, where they focus on customer satisfaction in high-pressure environments. With over 11 years of expertise in revenue management for life sciences, they have a strong background at Model N and Capgemini. Swapna has successfully managed customer escalations, served as a technical liaison, and contributed to process optimization, all while mentoring junior engineers. They hold a Bachelor’s Degree in Information Technology from DRK College of Engineering & Technology.
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