Jennifer Ward

Jennifer Ward is an accomplished executive with extensive experience in customer success and organizational change management across leading technology and consulting firms. Currently serving as Vice President of Customer Success at ModelOp, Jennifer is responsible for driving AI governance initiatives. Previously, Jennifer held the role of Director of Enterprise Customer Success at Domo, where strategic revenue retention for enterprise portfolios was prioritized. As Global Head of Enterprise Client Services at Toptal, Jennifer connected elite freelance talent with global companies. Jennifer's previous leadership roles at Accenture included Managing Director and Customer Experience Lead, where significant improvements in customer satisfaction and revenue growth were achieved. Jennifer holds a Bachelor of Science in Computer Science from Colorado State University and completed an Executive Course in Disruptive Strategy at Harvard Business School.