Forrest Marshall

Forrest Marshall is an accomplished professional with extensive experience in customer experience and program management. Currently serving as the Director of Customer Experience at Modex, Inc. since December 2021, Forrest previously held roles including Senior Account Executive at Rational Consulting and Senior Delivery Program Manager, where management of a team that expanded from 35 to 67 consultants on a major project for Microsoft was achieved, alongside oversight of an eight-million-dollar budget. Additional experience includes roles at Red Door Collaborative, where digital marketing projects for Microsoft were managed, and at Blueprint Consulting, where Forrest oversaw a large contact center for a leading gaming company. Forrest's early career involved various positions at Microsoft, establishing significant operational efficiencies and enhancing social media engagement strategies. Education includes studies at Western Washington from 1998 to 1999.