Raina Brown

Raina Brown is an experienced professional specializing in network operations and customer service management. Currently serving as Network Operations Manager at Modivcare since June 2022, Raina oversees operations across Michigan, Ohio, Alabama, and Kentucky. Previously, Raina held roles at Modivcare, formerly LogistiCare, as a Contact Center Supervisor from April 2017 to July 2021, and as a Call Center Customer Service Representative at ACS from August 2015 to March 2017. Earlier experience includes working as an Onstar Subscriber Agent at Compass BPO Pvt Ltd, where responsibilities included presenting new products and enhancing customer satisfaction, as well as serving in a customer service and marketing capacity at McDonald's Corporation, managing high-volume operations to drive profitability. Raina's educational background includes studies at Mid Michigan Community College and Central Michigan University.