Will Rossi

Will Rossi currently serves as an SME Operations and Onboarding Specialist at Modulr, where responsibilities include designing and automating the SME onboarding pipeline, managing onboarding projects, providing customer training, and enhancing customer engagement through reporting and cross-departmental collaboration. Rossi has a diverse background in onboarding and customer success, having held roles at Commusoft, Floom, The Access Group, One Dome, Zoopla Property Group, Findlay Property Investments, Listen, Neopost, and SERCO, with a focus on improving onboarding processes, customer experiences, and compliance standards. Educational credentials include a B.A. in Hotel Management and Business from Universidad Simon Bolivar and diplomas from Pine-Richland High School and Colegio Emil Friedman.